Dunkin’ Donuts is one of the most recognizable and beloved brands in the world. With a presence in over 50 countries, Dunkin’ Donuts is a leader in the quick-service restaurant industry. This year has been a busy one for the company, with new products, expansions, and innovations. Let’s take a look at Dunkin’s Year in Review to see what they have been up to.
Overview of Dunkin’ Donuts
Dunkin’ Donuts is an American global doughnut company and coffeehouse chain. Founded by William Rosenberg in 1950, it has since grown to become one of the largest coffee and baked goods chains in the world. The company serves over 3 million customers each day and has over 11,000 locations worldwide.
The Year in Review
This past year has been an exciting one for Dunkin’ Donuts, with new products, expansions, corporate social responsibility initiatives, and more. Let’s take a look at some of the highlights from this year:
New Products Launched
Dunkin’ Donuts launched several new products this year that have been well-received by customers. These included the launch of their first ever espresso-based frozen drink – Dunkaccino – as well as their new line of protein shakes made with real fruit juice and whey protein isolate. They also introduced their new line of cold brews which are crafted with 100% Arabica beans and cold-brewed for 12 hours for a smooth taste.
Popular Menu Items
Some of the most popular menu items this year included their classic donut flavors such as glazed and chocolate frosted as well as their signature breakfast sandwiches like bacon egg & cheese croissants and breakfast burritos. Customers also loved their seasonal pumpkin spice lattes and frozen coffees which were available during the fall season.
Customer Feedback
Dunkin’ Donuts received positive customer feedback on its products this year, with customers praising their quality ingredients, friendly service, and wide variety of options to choose from. Customers also enjoyed their loyalty program which gives them access to exclusive offers and discounts when they purchase items from participating locations.
Expansion Efforts
This year saw Dunkin’ Donuts expanding its presence across the globe with new store openings in China, India, Japan, South Korea, Australia, Mexico, Canada and Europe. The company is also planning to open more locations in key markets such as New York City over the next few years as part of its global expansion plans.
Corporate Social Responsibility Initiatives
Dunkin’ Donuts is committed to giving back to its communities through various corporate social responsibility initiatives such as donating food to those in need during times of crisis or natural disasters; partnering with local organizations to promote education; providing scholarships; supporting veterans; and more.
Innovations in Technology and Delivery Services
This year saw Dunkin’ Donuts making strides in technology with its mobile app which allows customers to order ahead for pickup or delivery; its online ordering platform; its loyalty program which provides exclusive offers; its virtual assistant “Connie” which can answer customer questions; and more. The company also launched delivery services through Grubhub and DoorDash so customers can get their favorite items delivered right to their doorsteps quickly and conveniently.
Awards & Recognition Received by Dunkin’ Donuts
This past year saw Dunkin’ Donuts receive numerous awards for its quality products and services including being named one of America’s Top 50 Companies by Fortune Magazine; being named one of America’s Most Admired Companies by Forbes Magazine; being named a Best Place To Work by Glassdoor; being named one of America’s Most Loved Brands by Brand Finance; being named one of America’s Best Fast Food Chains by USA Today; being named one of America’s Best Coffee Shops by Business Insider; being named one of America’s Best Doughnut Chains by Thrillist; being ranked #1 on Entrepreneur Magazine’s Franchise 500 list; being ranked #1 on Fast Company’s World’s Most Innovative Companies list; being ranked #1 on Entrepreneur Magazine’s Hot Franchises list; being ranked #1 on Restaurant Business Magazine’s Top 200 Franchises list; receiving numerous awards from QSR Magazine including Best Overall Brand Experience Award ;and many more awards throughout the year.
Conclusion
All in all,it has been an exciting year for Dunkin’ Donuts.With new products,expansion efforts,corporate social responsibility initiatives,innovations in technology,delivery services,awards & recognition received,there is no doubt that Dunkin ‘Donuts will continue to be a leader in the quick-service restaurant industry for years to come.
